Water Filtration and Branded Bottle FAQs
Switching from bottled water to filtration typically costs a fraction of ongoing bottled-water spend (average savings of 75-80%), with most hospitality sites recovering the installation cost within months. See our detailed, data-backed report on the real economics of water filtration solutions versus bought-in single-use bottles, with full cost breakdowns and comparisons.
We’ll design the optimal system for your venue and help you create your own branded bottles, all for installation within 1-2 weeks.
Below are the questions we’re asked most often by hotels, care homes, education venues, wedding and event venues, clubs and caterers – grouped by cost, filtration, systems, branded bottles, installation, care & maintenance, sustainability, our clients and EcoPure Waters.
Every answer here is drawn from real installations across our client base, from boutique hotels and schools to national care home groups, and is updated as our data changes. If your question isn’t covered, contact us and we’ll answer it directly.
Cost
How much does an EcoPure Waters system cost?
Systems can be acquired (with monthly care & maintenance) or rented (including care & maintenance), with pricing based on your chosen configuration and venue size.
How much can we save by switching to EcoPure Waters?
On average, our clients save 75-80% versus bought-in, single-use glass bottled water. Use our savings calculator for a quick estimate specific to your venue and volume.
How quickly do we see a return on switching from bottled water?
Most sites using reasonable volumes of water recover the cost of switching within months, since the savings on bottled water, delivery and waste/recycling charges begin from day one of installation. See our detailed, data-backed report for estimated payback periods.
Is branded bottle printing included in the system cost, or charged separately?
Bottles and ancillaries (artwork, crates, washer trays, caps etc) are quoted separately from your system, based on your chosen bottle style and size. We aim to print bottles within 1-2 weeks of artwork approval.
Filtration
What specification is your filtration?
We provide commercial‑grade, double filtration down to 0.5 micron with UV purification.
Does your filtration improve taste?
Yes. Our filtration removes impurities and improves taste, clarity, and consistency for drinking, cooking, and beverage production.
Is your filtration certified?
Yes. Our filters are NSF certified under NSF / ANSI Standards 42 and 53, the leading industry protocols for water filtration systems. Standard 42 ensures the removal of aesthetic impurities like chlorine, taste, and odour. Standard 53 verifies the reduction of harmful, health-related contaminants such as lead, VOCs (volatile organic compounds), and microbial cysts.
Systems
Are EcoPure systems suitable for commercial venues?
Yes. EcoPure Waters provides commercial water filtration systems designed for hospitality, offices, education venues, care homes, clubs, caterers and corporate venues.
Do you provide solutions for high‑volume or multi‑site operations?
We design scalable systems for hotels, care homes, catering facilities, schools, clubs and multi‑site organisations, ensuring consistent water quality across all locations.
Do your systems reduce operational costs?
Yes. On average our customers save 75-80% on the cost of water compared to bought-in glass bottled water.
Can your systems support hydration stations or refill points?
Yes. Our wall units, freestanding and countertop units are perfect for guest self-serve at refill stations and bottle‑filling points.
Can your systems be rented?
Yes. Our systems can be rented with pricing including monthly care & maintenance.
Branded bottles
Is the printing on your bespoke bottles permanent?
Yes. Our bottles are individually printed using ceramic ink that is fused into the glass during our production process.
Are your bottles suitable for sparkling water?
Yes. All our bottles are suitable for sparkling water from our filtration systems. The Francesca and Franklin bottles are champagne strength.
Do you supply branded bottles for individual events?
We are only able to provide our bespoke, branded bottles for customers with our water filtration systems. However, if your wedding or event venue has one of our filtration systems, we offer bespoke bottle design and printing packages.
What is your lead time for printing bottles?
We aim to print bottles within 1-2 weeks of artwork approval / order. Orders can take up to 3-4 weeks during very busy periods.
What artwork is required for printing bespoke bottles?
A vector file (SVG or AI) is required for your artwork. Your preferred font is required for any messaging. A Pantone colour is required for the colour(s) of your print.
Are your glass bottles reusable and recyclable?
Yes. Our glass bottles are fully reusable, dishwasher‑safe, and 100% recyclable at end‑of‑life. They are designed to replace single‑use plastic across hospitality, care, education, and leisure venues.
Where are your bottles manufactured?
All our bottles are manufactured in the EU.
Do your bottles comply with relevant legislation?
All our bottles: are MOCA (Materials and Objects in Contact with Food) compliant under Regulation (EC) No 1935/2004 ; are manufactured under Good Manufacturing Practice (GMP) for materials and articles intended to come into contact with food under Regulation (EC) No 2023/2006 ; comply with Directive 94/62/EC on managing packaging and packaging waste.
Installation
What are your installation requirements?
All our systems require a cold water feed with a standard 15mm BSP isolator. Depending on the system, 2 or 3 13-amp sockets are required. Certain dispense options such as the Blu Glass and Flow Taps require a hole in a countertop to fit. Drainage is optional.
How quickly can a system be installed?
Once any remedial works are complete we can generally install your system within 1-2 weeks.
How much space is required?
Space is required for your countertop or under-counter cooler/carbonator unit, your dispense unit and your filter-board. The dimensions for each element can be found in the systems brochure, downloadable on our systems page.
Care & Maintenance
How regularly are your systems serviced?
Our scheduled servicing and maintenance visits are every 6 months.
What does servicing entail?
Our servicing includes full system sanitisation, new replacement filters, new UV bulbs (annually), system maintenance as required, including any parts required.
Do your systems require regular cleaning?
Yes. See our daily cleaning guide and example standard operating procedure.
How quickly can you fix any issues with our system?
We aim to fix any issues within 24 hours if they cannot be resolved immediately. Many issues can be resolved quickly with our troubleshooting guide.
Sustainability
Do your solutions reduce plastic and single-use waste?
Yes. Our filtration systems replace disposable bottled water with refillable glass bottles and on‑site purification, providing significant waste and carbon reductions. We estimate our combined customers in the UK save over 16 million single-use bottles annually. Learn more about filtration and sustainability on our insights page.
What is the carbon footprint reduction compared to bought-in bottled water?
On‑site filtration removes the need for manufacturing, transporting, and disposing/recycling of bottled water. Venues typically reduce CO2 emissions by 60–90% depending on usage volume and previous reliance on bottled products.
Do your systems help organisations meet sustainability targets?
Yes. Our solutions support ESG, CSR, and sustainability frameworks by reducing waste, lowering emissions, and improving resource efficiency.
Our Clients
What types of venues does EcoPure Waters work with?
Luxury hotels and hospitality venues, care homes, education (schools, colleges and universities), caterers, golf clubs, clubs, offices and wedding & event venues – more than 700 hospitality and commercial clients worldwide.
Can you name some of your clients?
Our clients include Marriott Hotels, Grantley Hall, Le Manoir aux Quat’Saisons, The Royal Crescent Hotel & Spa, Cromlix, Ballyfin, voco and Kimpton Fitzroy in hospitality; Signature Senior Living, Avery, Cinnamon Care, Richmond Villages and Porthaven in care; Stowe School, Eton College, Oxford University colleges, Benenden School, Roedean School and Kingswood School in education; St George’s Hill, Moor Park and The London Golf Club among golf clubs; Harper Weddings, Hedsor House and Central Hall Westminster among wedding & event venues; Shoosmiths Solicitors and Mills & Reeve Solicitors offices, and EC Catering, BaxterStorey, Holroyd Howe and Jockey Club Catering among caterers.
What is your customer retention rate?
98%. Our broad range of filtration systems and bespoke bottles, combined with 35 years of service and the EcoPure Promise, is why the vast majority of clients stay with us.
Do you work with multi-site or group operators?
Yes. We design scalable systems for multi-floor buildings and multi-site groups – care home operators, school groups, hotel brands and catering companies – ensuring consistent water quality and service across every location.
Do you only work with luxury or five-star venues?
No. We work across the full range, from small independent venues to global hotel brands and large multi-building campuses and resorts – the same system design principles and service standard apply regardless of scale.
Can I see case studies from venues similar to mine?
Yes – visit our case studies page for detailed examples across hotels, care homes, education, catering, golf clubs and event venues.
EcoPure Waters
What is EcoPure Waters' mission?
To eliminate single-use bottled water across hospitality and commercial venues by replacing it with on-site filtration and bespoke, reusable branded bottles – removing plastic, transport and waste while giving venues a genuine brand touchpoint at every pour.
How long has EcoPure Waters been operating?
35 years, designing, installing and maintaining premium on-site water filtration and dispense systems for hospitality and commercial clients worldwide.
What is the EcoPure Promise?
Premium filtration and pure water; printing that’s permanent; bottles that last a lifetime; a 24-hour fix if anything goes wrong; a dedicated engineer who knows your site by name; and a real person to speak to, never a bot.
What is the "Reduction Revolution"?
It’s EcoPure Waters’ campaign encouraging hospitality, care, clubs, caterers, education and events venues to remove single-use plastic and bought-in glass bottled water from their operations in favour of on-site filtration and reusable branded bottles.
What does "Fantastically Filtered" mean?
It’s our strapline – a shorthand for the standard we hold ourselves to on water quality, bottle craftsmanship and service, across every venue we work with.
Is EcoPure Waters the same company as EcoWater, Ecopure or Ecopure Waters International?
No. EcoPure Waters Limited (Companies House 02677483) is a UK commercial water filtration systems provider for hospitality, care homes, education, catering, clubs and event venues. We are not affiliated with EcoWater, a residential water softener brand or Ecopure, a natural cleaning and sanitising products provider. Ecopure Waters International Limited (Companies House 07242929) is a separate company and our official international distributor. EcoPure Waters does not sell domestic water softeners or residential filters – we supply and maintain B2B commercial systems only.
Does EcoPure Waters sell domestic or residential water filters?
No. EcoPure Waters supplies commercial water filtration and dispense systems exclusively to businesses – hotels, care homes, schools and universities, caterers, clubs, golf clubs, and wedding and event venues. We do not sell to residential or domestic customers.
