Frequently Asked Questions
Filtration
What specification is your filtration?
We provide commercial‑grade, double filtration down to 0.5 micron with UV purification.
Does your filtration improve taste?
Yes. Our filtration removes impurities and improves taste, clarity, and consistency for drinking, cooking, and beverage production.
Is your filtration certified?
Yes. Our filters are NSF certified under NSF / ANSI Standards 42 and 53, the leading industry protocols for water filtration systems. Standard 42 ensures the removal of aesthetic impurities like chlorine, taste, and odor. Standard 53 verifies the reduction of harmful, health-related contaminants such as lead, VOCs (volatile organic compounds), and microbial cysts.
Systems
Do you provide solutions for high‑volume or multi‑site operations?
We design scalable systems for hotels, care homes, catering facilities, schools, clubs and multi‑site organisations, ensuring consistent water quality across all locations.
Do your systems reduce operational costs?
Yes. On average our customers save 75-80% on the cost of water compared to bought-in glass bottled water.
Can your systems support hydration stations or refill points?
Yes. Our wall units, freestanding and countertop units are perfect for guest self-serve at refill stations and bottle‑filling points.
Branded bottles
Is the printing on your bespoke bottles permanent?
Yes. Our bottles are individually printed using ceramic ink that is fused into the glass during our production process
Are your bottles suitable for sparkling water?
Yes. All our bottles are suitable for sparkling water from our filtration systems. The Francesca and Franklin bottles are champagne strength.
Do you supply branded bottles for individual events?
We are only able to provide our bespoke, branded bottles for customers with our water filtration systems. However, if your wedding or event venue has one of our filtration systems, we offer bespoke bottle design and printing packages.
What is your lead time for printing bottles?
We aim to print bottles within 1-2 weeks of artwork approval / order. Orders can take up to 3-4 weeks during very busy periods.
What artwork is required for printing bespoke bottles?
A vector file (SVG or AI) is required for your artwork. Your preferred font is required for any messaging. A Pantone colour is required for the colour(s) of your print.
Are your glass bottles reusable and recyclable?
Yes. Our glass bottles are fully reusable, dishwasher‑safe, and 100% recyclable at end‑of‑life. They are designed to replace single‑use plastic across hospitality, care, education, and leisure venues.
Installation
What are your installation requirements?
All our systems require a cold water feed with a standard 15mm BSP isolator. Depending on the system, 2 or 3 13-amp sockets are required. Certain dispense options such as the Blu Glass and Flow Taps require a hole in a countertop to fit. Drainage is optional.
How quickly can a system be installed?
Once any remedial works are complete we can generally install your system within 1-2 weeks.
How much space is required?
Space is required for your countertop or under-counter cooler/carbonator unit, your dispense unit and your filter-board. The dimensions for each element can be found in the systems brochure, downloadable on our systems page.
Care & Maintenance
How regularly are your systems serviced?
Our scheduled servicing and maintenance visits are every 6 months.
What does servicing entail?
Our servicing includes full system sanitisation, new replacement filters, new UV bulbs (annually), system maintenance as required, including any parts required.
Do your systems require regular cleaning?
Yes. Our user manual provided to customers details daily cleaning requirements.
How quickly can you fix any issues with our system?
We aim to fix any issues within 24 hours if they cannot be resolved immediately.
Sustainability
Do your solutions reduce plastic and single-use waste?
Yes. Our filtration systems replace disposable bottled water with refillable glass bottles and on‑site purification, providing significant waste and carbon reductions. We estimate our combined customers in the UK save over 18 million single-use bottles annually.
What is the carbon footprint reduction compared to bought-in bottled water?
On‑site filtration removes the need for manufacturing, transporting, and disposing/recycling of bottled water. Venues typically reduce CO2 emissions by 60–90% depending on usage volume and previous reliance on bottled products.
Do your systems help organisations meet sustainability targets?
Yes. Our solutions supports ESG, CSR, and sustainability frameworks by reducing waste, lowering emissions, and improving resource efficiency.