Iceland waterfall

Customer Care

We are a professional and friendly company wholly committed to the needs of our customers. Our staff include technical experts, trained service engineers, and dedicated customer care personnel.

We offer flexible installation options tailored to your requirements – either front or back of house. Initial installation of your filtration system is usually very quick and easy, following a dedicated site survey detailing your water and power requirements. Installation is typically completed within just 1-2 weeks.

What’s Included in Your EcoPure Waters Customer Care and Maintenance Package?

Regular Servicing

Full sanitisation of your water filtration system, replacement filters and UV bulbs (minimum twice a year – essential to ensure your water is always in optimum condition).

On-Site Operations and Hygiene Training

On-site training for your staff to fully equip them in understanding your water filtration system on the day of installation. We will also supply you with comprehensive literature to assist staff in the day-to-day care of your system.

Full Parts Replacement

On-site replacement covering all components. Coolers and carbonators will not only be replaced but upgraded through your C&M term at no extra cost to you. This means your equipment will not age.

Emergency Call-Out Cover

Peace of mind. In the unlikely event of a breakdown, our engineering support team will always try to correct any problems over the phone. Failing that, a visit will be immediately scheduled.

Full Telephone and Technical Support

Access to our FREE emergency call-out service – we are on hand seven days a week.

System and Technology Upgrades

Our systems never age. Any replacement parts will be substituted with the most up-to-date models.

range of ecopure waters bottle different sizes and client logos

Pure and Simple

Need a solution to water provision with environmental, economic, and ethical benefits? Please get in touch – we would love to hear from you.